Question:
Why are payments not immediately confirmed?
Answer:
For crypto we do not support zero confirmation payments. However we do confirm payments as soon as possible, delay is kept to a minimum.
Question:
Why is my account disabled?
Answer:
We do not support dormant accounts, either use it or we disable it after a grace period of waiting. You can prevent disabling, see next question.
Question:
How can I prevent that my account will get disabled?
Answer:
Please make sure to fill in the KYC/AML information after login here: https://cointopay.com/account#kyc We will approve/reject your account within 24 hours. After it is approved all your options are unlocked.
Question:
What payment options can you offer me?
Answer:
Our core business is crypto payments like Bitcoin. If you have any fiat requirements please contact us at support@cointopay.com
Question:
Why are payments to the "crypto address" section not immediately visible?
Answer:
Because it's a transaction with a long wait time, it will confirm once you click the consolidate button, your address will not be open any longer after that.
Question:
Can I buy bitcoin?
Answer:
Yes you can do that via bank transfer, use the "Buy" option and then select either Euro, Dollar or GBP as inputCurrency, then pay to the address mentioned.
Question:
Can I sell bitcoin?
Answer:
Yes you can, transfer the bitcoin to your account, then do a "Bank payout"
Question:
How does the crypto address book and the bank address book work?
Answer:
It enables you to store addresses for future use.
Question:
Can I automatically payout crypto and fiat?
Answer:
Yes, you can do that.
Question:
What are the fees?
Answer:
This is a bit more difficult to answer as fees now depend on the volume and agreed package. Please ask for our latest offering to support. We have default fees and that is what they are out of the box.