Question:

Why are payments not immediately confirmed?

Answer:

Because we do not support zero confirmation payments. We will be introducing it in the near future.


Question:

Why is my account disabled?

Answer:

We do not support dormant accounts, either use it or we disable it after a grace period of waiting. You can prevent disabling, see next question.


Question:

How can I prevent that my account will get disabled?

Answer:

Please make sure to fill in the KYC/AML information after login here: https://cointopay.com/account#kyc We will approve/reject your account within 24 hours. After it is approved all your options are unlocked.


Question:

What payment options can you offer me?

Answer:

Our core business is crypto payments like Bitcoin. If you have any requirements please contact us at support@cointopay.com


Question:

Why are payments to the "crypto address" section not immediately visible?

Answer:

Because it's a transaction with a long wait time, it will confirm once you click the consolidate button, your address will not be open any longer after that.


Question:

Can I buy bitcoin?

Answer:

Yes you can do that via bank transfer, use the "Buy" option and then select either Euro, Dollar or GBP as inputCurrency, then pay to the address mentioned.


Question:

Can I sell bitcoin?

Answer:

Yes you can, transfer the bitcoin to your account, then do a "Bank payout"


Question:

How does the crypto address book and the bank address book work?

Answer:

It enables you to store addresses for future use.


Question:

Can I automatically payout crypto and fiat?

Answer:

Yes, you can do that.